DESCRIPTION OF SERVICES IN THE BROCHURE / ON THE WEBSITE
We print the brochures several months in advance. Naturally, the brochure / website describe the available services as of this date as accurately as possible. We reserve the absolute right to alter, amend, change or modify the tour package & itineraries (including but not limited to the cancellation and or substitution of guest speakers & signature departures). This may be necessitated due to factors beyond our control such as 'force majeure' events, strikes, fairs, festivals, sport events, weather conditions, traffic problems, overbooking of hotels / flights, cancellation / re-routing of flights or railway, closure of / restricted entry at a place of sightseeing. Where we may know of these sufficiently in advance we will notify you, otherwise our Train Manager or RIRTL representatives would
inform you of the changes on the tour.
ITINERARY CHANGES
The itineraries on certain departures will run in the reverse direction. There may be a slight amendment in the activities and sequence of destinations visited. The right to vary, amend, alter or withdraw any particular itinerary, departure or excursion rests entirely with the company. Services however, will remain unchanged.
REGISTRATION
Booking Directly
You have read and understood the Tour Brochure / itinerary and the 'Terms and Conditions' and accordingly signed the Booking Form and the Terms & Conditions which
will be binding on the parties and shall constitute a contract between the parties upon your signing the same and making payment towards the prescribed booking amount.
Booking By One of the Co-Travellers
In case of one or more but not all Clients signing the 'Booking Form', it shall be deemed that everyone has duly authorised the concerned lead Client to sign on their behalf.
Booking through Travel Agent
In cases where the travel agent through whom the clients have booked the tour, signs the Booking Form for and on behalf of the persons named in the Booking Form, it shall be deemed and construed that all the persons named in the Booking Form have duly authorized the said travel agent to sign on their behalf. The signing of the Booking Form by you or by your travel agent shall mean acceptance in totality of the Terms and Conditions contained herein by all of the Clients.
Online Booking
You can register and book your tour / services online as per your convenience on www.rirtl.com.
The Company reserves the right to decline to Register any person/s as Client/s for any Tour or to cancel their registration without assigning any reason.
DEFINITIONS
- They / You / Client / Them / His / Her means the person/s in whose name and / or whose behalf the Booking is made and/or whose name appears on the Booking Form,
Invoices and Service Voucher and includes every person availing the services of the Company.
- We / Us / The Company means Royale Indian Rail Tours Ltd.
- Infant / Child : An 'Infant' means a person below the age of two years and a 'Child' means a person from the age of two and below the age of twelve years.
- Tour Cost means the tour cost mentioned in the Price Grid / brochures / online and other payments such as taxes, surcharges etc payable by the client to the Company.
- Brochure - means printed brochure, website, online brochure, leaflet, booklet and price grid.
- Gender - the male shall include the female.
- Number - the singular shall include the plural.
- Website - means www.rirtl.com
HOW TO BOOK ONLINE
Just follow these simple steps:
Step 1: Please go to our website www.rirtl.com and choose your journey from the following:
- Princely India departing from Mumbai to Delhi
- Royal India departing Delhi to Mumbai which operates in the reverse of the Princely India journey
- Classical India departing Delhi to Delhi
- Celestial India departing Delhi to Delhi
Step 2:Read the Itineraries, inclusions, exclusions, Booking Conditions, Terms and Conditions and User Agreement carefully before accepting them online.
Step 3: Once you have chosen the journey please print out the Booking form with an acknoledgement of the Terms and Conditions and duly sign the same.
Step 4: On completion of the booking form, you have the option of scanning and emailing
it to bookings@rirtl.com or faxing it to RIRTL at + 91 - 22 - 2920 3267.
Note: You can book the pre-tour night and post tour accommodation, flights, extension programmes shortly online at www.rirtl.com
PAYMENT
Please refer to our website www.rirtl.com or call our call centre + 91 - 22 - 6690 4747.
You have a choice of making the entire payment in one go or pay a booking amount of 25% of the tour cost at least 90 days or more prior to the departure date and the
balance latest by 60 days prior to the departure of the tour. If a booking is made 59 days or less prior to the departure of the tour, then the full 100% payment has
to be made.
If this is not done, then the request will not be actioned and the booking will be treated as cancelled and relevant cancellation charges will be applied following deduction for services rendered.
On completion of the booking and payment formalities, a confirmation will be sent to you or your travel agent. It is your / travel agent's responsibility to check the confirmation and advise us immediately in case of any errors. The final documentation containing the itinerary and voucher will be despatched to you 14 days prior to date of departure.
- On payment of the booking amount and the documentation amount / full payment, you will receive an acknowledgement for the amount paid.
- You will have to pay all bank charges.
- The prevailing rate of exchange on the date of the transaction would be applicable.
- The Company reserves the right to decline your booking / s for any Tour or to cancel your booking without assigning any reason.
CANCELLATION
Any changes requested to your confirmed bookings must be made in writing to bookings@rirtl.com as soon as possible. The requested changes, be it name change or date change will be treated as a fresh booking where confirmation will be subject to availability. Please note all bookings confirmed are non-transferable and will invite a cancellation charge as applicable.
| 90 days prior to departure date |
25% of the published tour cost |
| 89 - 60 days prior to departure date |
50% of the published tour cost |
| 59 - 0 days prior to departure date |
100% of the published tour cost |
| No Show |
100% of the published tour cost |
a) Amendments
Any amendment to the services would be treated as a cancellation of the original services and any new arrangements will be regarded as an entirely new booking. Cancellation charges will be applied as per the chart above.
If you wish to make any amendments to your booking (for example, change in departure date or the journey chosen by you) you must inform RIRTL by email at bookings@rirtl.com and fax a signed copy of the email to our processing office at + 91 - 22 - 2920 3267. The printout of the email faxed to us for any amendments must be signed by the person who signed the Booking Form and / or your Travel Agent. It may not always be possible to make these requested changes and confirmation on the revised details will be subject to availability.
In case any amendment is made by the client 90 days prior to the date of departure, there would be a loss of booking amount towards cancellation charges.
In case any amendment is made by the client 90 days or less prior to the date of departure, the same would be treated as cancellation of the original booking and the
cancellation charges specified below would apply.
b) Cancellation by you
Should you wish to cancel your booking, you must communicate the cancellation by e-mail to RIRTL at bookings@rirtl.com and fax a copy of the same to RIRTL's processing office at + 91 - 22 - 2920 3267. Such a faxed communication should be signed by the person who signed the Booking Form and / or by your Travel Agent. Such notification will only be deemed to have been given on receipt of your email / fax, since we can only act once we have received the same. The computation of the period of notice of cancellation shall commence only from the time the signed fax copy reaches RIRTL on facsimile number + 91 - 22 - 2920 3267 on working days within working hours. A cancellation charge is applicable to compensate us for making the booking and the possibility that we will be unable to resell your place in the time available. The cancellation policy above will apply.
c) Changes and Cancellation by RIRTL prior to your departure
The journeys are planned well in advance. We reserve the right to make changes to the programme if necessary at any point of time. Should the minimum number of passengers not be met or due to certain operational reasons and conditions, we reserve the right to cancel the departure or amend the same. Most changes made by us would be minor, but on certain occasions there could be a possibility of making a significant change. A change is defined as significant if it involves
a change of destination or date of departure. In such an eventuality, we would inform you as soon as possible and provide you with the following solutions:
- Accepting the changed arrangements or
- Purchasing alternative arrangements from us, similar in standard as originally booked if available with the applicable cost adjustment or
- Cancelling or accepting the cancellation where you will receive a refund of the payment remitted to us. However, there will be no refund for any service such as pre / post accommodation, airline tickets, excursions, extensions etc. that have been booked by you and / or your Travel Agent.
In case of a 'force majeure' (please refer to details mentioned below) situation due to which a departure has to be cancelled, we regret there would be no refund of the monies paid to us or reimbursement of any additional expenses incurred by you as a result of our cancellation / change.
SURCHARGES
The prices shown are based on known costs and exchange rates at the time of being published and RIRTL does not expect to have to make any changes.
In case of unforeseen increase in national or local taxation or adverse fluctuation in currency exchange rates, affecting the cost structures of your journey, the company reserves the right to impose a surcharge or revise the tour cost.
TRAIN SCHEDULES AND FLEXIBILITY
Please note that our train operates within the constraints of the Indian Railways Network and the timing agreed upon by them. We require you to abide by timings suggested by your guides, escorts, etc. enabling us to adhere to the schedules. Certain departures would be operating in reverse with minor changes in timings and flow of destinations.
COMPLAINT AND PROBLEMS
Should you have any complaints or face any problem during your journey, please bring it to the attention of the Train Manager immediately, while on board, in order for him or her to provide you with an immediate solution rectifying the problem whilst on tour. It is only if you do this, that RIRTL has the opportunity to put matters right, on the spot. Failing to do this, any right to compensation, which you may have, will be extinguished or reduced. In the unlikely event that the problem persists, please write to the RIRTL Customer Service team either by email to feedback@rirtl.com or via fax to + 91 - 22 - 2920 3267 within 3 weeks of your return from the tour, providing us with the details of your booking reference and complaint. Any delay beyond the stipulated time may affect our ability to investigate the complaint and may impact the way that your complaint is dealt with.
LAW AND JURISDICTION
Your relationship (and any contract you may have) with RIRTL or with any Third Party
Supplier or any disputes or other matters arising from it shall be interpreted as per Indian
Laws and Courts in New Delhi, India alone would have exclusive jurisdiction.
By signing the Booking Form, you / your agent on your behalf are accepting these terms and conditions.
FORCE MAJEURE
In these booking conditions, 'force majeure' means any event which we / the supplier of the service(s) in question / the Third Party Supplier could not, even with all due care, foresee or avoid. Such events may include whether actual or threatened war, riot, civil strife, actual or threatened terrorist activity, industrial dispute, natural or nuclear disaster, adverse weather conditions, disease, fire and all similar events outside the control of the party concerned.
We cannot accept liability or pay any compensation where the performance or prompt performance of our obligations under our agreement with you is prevented or affected by, or you otherwise suffer any damage or loss as a result of, 'force majeure'.
OUR LIABILITY TO YOU
We assure you that all arrangements for your holiday will be made, and provided with utmost skill and care. This means that we will accept responsibility if, for example, your contracted arrangements are not provided as promised or prove deficient as a result of the failure on our part, our employees or suppliers to use reasonable skill and care in making and providing your arrangements. Further, we will be responsible for what our employees and suppliers do or do not do if they were at the time acting within the course of their employment or carrying out work we had asked them to do.
We will not be responsible for any injury, illness, death, loss, damage, expense, cost or other claim of any description whatsoever which results from:
- the act(s) and / or omission(s) of the person(s) affected or any member(s) of their party; or
- the act(s) and / or omission(s) of a third party not connected with the provision of your arrangements and which were unforeseeable or unavoidable; or
- any service or facility not arranged by us as part of our contract with you; or
- 'force majeure' as defined above.
Where any claim or part of a claim (including those involving death or personal injury) concerns or is based on any travel arrangements, the maximum amount of compensation we will have to pay you will be limited to that provided under:
- public liability insurance taken by RIRTL.
- any relevant international conventions or regulation which apply to the travel arrangements in question.
We do not accept liability for:
- any damage, loss, expense or other sum(s) of any description which, based on the information you gave us at the time of booking, we could not have foreseen you would suffer or incur if we breached our contract with you;
- any business losses;
- excursions or other tours or any other travel services taken and paid for by you which have not been provided by us whilst you are on our tour. In such instances, your contract will be with the operator / supplier of the excursion or tour or travel services and not with us.
PRIVACY OF INFORMATION
We try to maintain the privacy of the personal information provided by you. However, it would be necessary for us to share this information with Consulates, Embassies,
Airlines, Hotels and other service providers who would be providing you service during the tour. We would also be constrained to disclose such information if
we receive an order of the court, a requisition from any government or statutory authority, subpoena, or under any law, rules or regulations, such disclosure becomes
necessary. The company reserves the right to publish photographs / letters / web pictures /videos / emails taken by you during the tour and also to track usage
statistics online. RIRTL prompts all its users to register online so that RIRTL can send you updates and information on travel destinations. You have read the RIRTL
Privacy Policy, the terms of which are deemed to be incorporated herein, and agree that the terms of such policy are reasonable. You consent to the use of your personal
information by RIRTL, its associate and group companies and / or its third party providers and distributors in accordance with the terms of and for the purposes set
forth in the RIRTL Privacy Policy.
CONDITIONS OF TRAVEL
You will have to strictly follow the tour program. There would be no refund if you fail to join the group at the commencement of the tour, or join the group later or leave the group before culmination of the tour for any reasons whatsoever. You are responsible to register with the representative of the Company at the appointed date, place and time and you would be treated as a no-show if you fail to do so. Under no circumstances would any refund be given for any unutilized services. You shall not behave in a manner which may cause distress or annoyance to other co-travellers or which may create the risk of danger or damage to property of the Company, co-travellers or others. In this event, you may be asked to leave the tour immediately. The Company shall be under no liability to any such person.
COMMUNICATION
The communication transmitted to your mailing address / email address on record shall be deemed to have been communicated to you. All communication from you to the
Company has to be in writing, not orally. Where a booking is made directly by you with the Company, communications will be sent to you at your mailing address or
e-mail address given in the Booking Form. Where a booking is made through a travel agent, communications from the Company will be sent to your agent through whom
such booking has been received on your behalf and the agent would be responsible for transmitting such communication to you. All monies paid to the travel agent shall not constitute payment to us unless deposited by your agent with the Company. In case of publication of any travel scheme offering any discount or benefit by the Company, it shall have the sole right to withdraw such a scheme or discount at any time unless a specific assurance to the contrary is published.
TRAVEL INSURANCE
It is mandatory that you purchase a trip insurance with an insurance company of your choice as cancellation fees as applicable will not be waived off. You must supply RIRTL with the name, address and telephone number of your insurers, your policy number and the 24-hour medical emergency telephone number. Any pre-existing medical conditions must be declared to your insurer and to us; failure to do so may invalidate your Travel Insurance Policy.
YOUR SUGGESTIONS
If you have any feedback or suggestions, which you might want to share with us, do email
us at feedback@rirtl.com or fax us at + 91 - 22 - 2920 3267.
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